Faq
Frequently Asked Questions
What kind of products do you offer?
We offer customizable children’s eBooks where kids can see their names and likeness in the story, creating a personalized and immersive adventure. Our personalized kids books are perfect for fostering a love of reading and encouraging imagination.
What are the different tiers for your customizable eBooks?
We offer two tiers for our custom stories:
- Adventure: Choose from a variety of pre-designed templates featuring male and female characters in a range of skin tones. These characters can be personalized with your child's name and age.
- Custom Chronicles: Get a completely custom experience! We gather detailed descriptions of your child and create unique illustrations based on those details, ensuring that the character resembles your child. This tier offers a more personalized adventure, designed specifically for your child.
What’s the difference between the Base and Premium tiers?
The Adventure tier uses pre-designed templates, allowing for quicker customization with your child's name, age, and skin tone options.
The Custom Chronicles tier offers full customization, where we design a one-of-a-kind character based on your child’s description, ensuring they have a personalized adventure that feels uniquely theirs.
How do I customize my child’s story?
Simply provide your child’s name, age, and if you opt in for the dream tier, we require a description of your child (the more details, the better!), and we’ll incorporate them into the story for a one-of-a-kind reading experience in our personalized children's books.
What format are the eBooks in?
Our eBooks are delivered in PDF format, perfect for easy reading on any device, including tablets, phones, and computers. If you require a specific format, just mention that in the description box.
How long does it take to receive my personalized eBook?
Once you complete your order, you can expect to receive your custom eBook via email within 24-48 hours for the classic tier. For the Custom Chronicles tier, our goal is under a week, as it requires completely new artwork for the characters.
Can I buy a physical copy of the book?
At this time, we only offer digital versions of our personalized children’s stories. However, we plan to partner with a print-on-demand facility to offer a custom printed book that can be a great gift for birthdays and other celebrations.
Do you offer refunds?
Due to the personalized nature of our products, we do not offer refunds. However, if there is an issue with your order, please contact us, and we’ll do everything in our power to resolve it.
Are the stories appropriate for all ages?
Yes! Our eBooks are tailored for children ages 3-10, with themes of imagination, adventure, and self-discovery that are both age-appropriate and engaging.
Can I order a story for multiple children?
Absolutely! You can customize stories for multiple children, just be sure to specify the details for each child during the order process.
How can I contact you for support?
You can reach out to us through our Contact page, or email us directly at support@myfable.store. We’re happy to help with any questions or concerns! Our customer support team is available 9-5 (GMT+3).
Can I share the digital story with others?
While the eBooks are for personal use only, you're welcome to share the joy with others by reading the story aloud or showing it off on social media!
Privacy and Security
How do you protect my child's personal information?
We take privacy seriously at My Fable. Any information provided, such as your child’s name, age, and preferences, is only used to personalize the storybook experience. We never share or sell any personal information with third parties, and all data is stored securely to ensure the safety of your child's information.
Is my payment information secure?
Yes! We use trusted payment gateways to process all transactions. Your payment information is encrypted and handled by secure, industry-standard systems, ensuring that your payment details are never shared or stored by us.
Do you track my child's activity on your website?
No, we do not track or collect any activity related to your child. We only collect necessary information to provide a personalized experience and improve our services.